Return & Refund Policy

Last Updated: 04/03/2025

We want you to love your voxel-inspired creations from Low Poly Farms. If you're not completely satisfied, we're here to help.

Returns

  • We accept returns within 30 days of the delivery date.

  • Items must be unused, in original packaging, and in the same condition you received them.

  • Final sale items are not eligible for return or refund.

Return Shipping

  • We offer free return shipping for all eligible returns within the United States.

  • A prepaid shipping label will be provided upon approval of your return request.

  • There are no restocking fees.

Refunds

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Please note that it may take additional time for your bank or credit card provider to reflect the refund.

Exchanges

  • We currently do not offer direct exchanges.

  • If you'd like a different item, please return the original item and place a new order.

How to Start a Return

To initiate a return, please contact us at lowpolyfarms@gmail.com with your order number and reason for return.

For any further questions, feel free to reach out at 844-LOW-POLY.